Last Updated: July 23, 2026
When you place an order with Simi's Delight Catering, you are making an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including product availability, pricing errors, or concerns about fraudulent activity.
All orders are subject to acceptance and availability. We will send you an order confirmation via email or WhatsApp once your order has been accepted and is being prepared.
During periods of high demand or maintenance, we may temporarily pause accepting new orders. Check our website for current order status.
All prices are listed in British Pounds (GBP) and include VAT where applicable. We strive to ensure that all prices displayed on our website are accurate. If we discover a pricing error, we will inform you and offer the option to reconfirm your order at the correct price or cancel it.
Prices are subject to change without notice. The price charged will be the price displayed at the time of order placement.
Delivery uses a fixed fee for addresses within Huddersfield and a separate fixed fee for addresses outside Huddersfield. The applicable fee is displayed at checkout before purchase.
We accept the following payment methods:
All online payments are processed securely through Stripe. We do not store your complete card details on our servers. Your payment information is encrypted and handled in compliance with PCI-DSS standards.
Payment is due at the time of order placement unless alternative arrangements have been made for large catering events.
All our meals are freshly prepared using high-quality ingredients in a hygienic kitchen environment. We adhere to UK food safety standards and regulations.
If you have any food allergies, intolerances, or dietary requirements, please inform us when ordering. While we take every precaution, we cannot guarantee that products are completely free from allergens because our kitchen handles various ingredients.
Our meals use traditional Nigerian recipes and may contain common allergens such as fish, shellfish, nuts, and spices.
By Customer: You may cancel or modify your order within 30 minutes of placement at no charge. After this time, our chefs may have begun preparation and changes may not be possible. Contact us immediately by phone or WhatsApp if you need to make changes.
By Us: We reserve the right to cancel orders because of unforeseen circumstances such as ingredient unavailability, unsafe delivery conditions, or technical issues. You will be notified and receive a full refund.
Because our products are fresh, perishable food, we cannot accept returns. If you are unsatisfied because of quality issues, incorrect items, or another valid concern, contact us within 2 hours of delivery.
We will investigate all complaints and may offer:
Refunds are processed to the original payment method within 5-10 business days. Photos of the issue may be requested to support your claim.
No refunds will be issued for subjective taste preferences or a change of mind after receiving the order.
Large catering orders require advance booking; a minimum of 72 hours' notice is recommended. A deposit may be required for event orders over £200.
Event catering has separate cancellation terms. Cancellations more than 2 weeks before the event may receive a partial or full refund. Cancellations less than 2 weeks before the event are non-refundable.
All website content, including text, images, logos, recipes, and design, is the property of Simi's Delight Catering and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, or create derivative works from our content without express written permission.
While we take every care in preparing your order, Simi's Delight Catering shall not be liable for indirect, incidental, or consequential damages arising from use of our products or services.
Our total liability for a claim related to your order shall not exceed the total amount paid for that order.
We collect and process personal information in accordance with UK GDPR and the Data Protection Act 2018. This includes the name, email, phone number, and delivery address needed to fulfil an order.
We do not sell personal information or share it with third parties except as necessary to process an order, such as with payment processors and delivery services.
You may access, correct, or request deletion of your personal data. Contact us at simisdelightuk@gmail.com for data-related requests.
We may modify this shop policy at any time. Changes will be posted on this page with an updated Last Updated date. Continued use of our services after changes constitutes acceptance of the modified policy.
If you have questions about this shop policy, contact us:
Email: simisdelightuk@gmail.com
Phone: +447904033937
WhatsApp: +447904033937