Shipping & Delivery Policy

We deliver fresh, authentic Nigerian cuisine across Huddersfield and the surrounding West yorkshire region. Delivery zones are detected from your postcode during checkout.

Local delivery (HD1-HD9 postcodes): £5.00 fixed fee.

Outside Huddersfield: £20.00 fixed fee. Extended delivery areas may have longer delivery times; contact us if you are unsure about delivery to your location.

Delivery uses two fixed rates: one for Huddersfield and one for addresses outside Huddersfield. Your postcode selects the rate; order weight and distance do not change it.

All delivery fees are displayed at checkout before purchase. There are no hidden charges.

Minimum order value: £25.00 (excluding delivery fees).

Orders placed before 11:00 AM are typically delivered within 72 hours. Orders placed later may be delivered after 72 hours depending on order volume, or scheduled for a later date if preferred.

Delivery times may vary during peak hours, weekends, adverse weather, or because of traffic and distance. We will notify you of significant delays.

• Huddersfield area: dependent on distance from the kitchen and order volume
• Outside Huddersfield: dependent on distance and traffic conditions

We offer free pickup from our kitchen in Huddersfield. Select Pickup during checkout.

Collection address: Quaker lane, Huddersfield, HD1 4SL, West Yorkshire

• Orders are typically ready for collection within 72 hours after placement
• We will notify you when your order is ready
• Please bring your email order confirmation

We keep you informed at each step. For WhatsApp orders, chat with us for real-time delivery updates.

• Order Confirmed: confirmation is sent by email
• Preparing: our chefs are preparing your meal
• Out for Delivery: your order is on its way
• Delivered: enjoy your meal

To ensure a smooth delivery, provide the following information. Our drivers will try to contact you if they have difficulty finding your location, so keep your phone accessible during the delivery window.

• A complete and accurate delivery address
• A working contact phone number
• Any special delivery instructions
• Building or apartment numbers where applicable

If delivery fails because the address is incorrect, nobody is available, we cannot contact you, or access is unavailable, we will try to reach you by phone. If we cannot reach you within 10 minutes, the order will return to our kitchen. A redelivery fee may apply, or you can collect it at no additional charge.

No refunds will be issued for failed deliveries caused by customer error or unavailability.

For food safety, consume hot meals within 2 hours of delivery and refrigerate leftovers promptly.

• Meals are packed in secure food-safe containers
• Hot meals are delivered hot, typically within 12 hours of preparation
• Insulated delivery bags help maintain food temperature
• Our drivers follow strict hygiene protocols

Inspect your order at delivery. For damaged, missing, or incorrect items, contact us immediately by phone or WhatsApp (+447904033937). We may send a replacement, issue a partial or full refund, or provide credit for a future order.

Please take photos of any issue to help us resolve it quickly.

Contact us at least 72 hours in advance to discuss event catering and delivery requirements.

• Scheduled delivery at a chosen time
• Delivery and setup assistance for large events
• Serving equipment rental options
• Custom delivery fees based on event size and location

During extreme weather or emergencies that make delivery unsafe or impossible, check our website banner or contact us for updates.

• We may temporarily suspend delivery services
• Existing orders may be delayed or rescheduled
• You will be notified of changes
• Full refunds will be offered if delivery cannot be completed

Questions about delivery? We're here to help:

Phone: +447904033937

WhatsApp: +447904033937

Email: simisdelightuk@gmail.com