Shipping & Delivery Policy

We deliver fresh, authentic Nigerian cuisine across Huddersfield and the surrounding West Yorkshire region. Our delivery zones are automatically detected based on your postcode during checkout.

Our delivery fees are calculated based on two factors:

1. Total Weight: The combined weight of all items in your order (displayed during checkout)
2. Delivery Zone: Automatically detected from your postcode

All delivery fees are clearly displayed at checkout before you complete your purchase. There are no hidden charges.

Minimum order value: £15.00 (excluding delivery fees)

Please note: Delivery times may vary during peak hours (Friday evenings, weekends) or adverse weather conditions. We will notify you of any significant delays.

Prefer to collect your order? We offer free pickup from our kitchen location in Huddersfield. Simply select "Pickup" during checkout.

We keep you informed every step of the way:

1. Order Confirmed: You'll receive a confirmation via email or WhatsApp
2. Preparing: Our chefs are preparing your meal
3. Out for Delivery: Your order is on its way
4. Delivered: Enjoy your meal!

For WhatsApp orders, you can chat directly with us for real-time updates on your delivery.

To ensure smooth delivery, please provide:

• A complete and accurate delivery address
• A working phone number for contact
• Any special instructions (e.g., "Ring doorbell twice," "Leave at reception")
• Building or apartment numbers if applicable

Our drivers will attempt to contact you if they have difficulty finding your location. Please ensure your phone is accessible during the delivery window.

If we cannot deliver your order due to:

• Incorrect address provided
• No one available to receive the order
• Inability to contact you
• Access issues to your location

We will attempt to contact you by phone. If we cannot reach you within 10 minutes of arrival, the order will be returned to our kitchen. A redelivery fee may apply, or you can collect the order at no additional charge.

Important: No refunds will be issued for failed deliveries due to customer error or unavailability.

Your food safety is our priority:

• All meals are packaged in secure, food-safe containers to maintain temperature and prevent spillage
• Hot meals are delivered hot, typically within 12 hours of preparation
• We use insulated delivery bags to maintain food temperature during transit
• Our drivers follow strict hygiene protocols

For food safety, please consume hot meals within 2 hours of delivery. Refrigerate any leftovers promptly.

Please inspect your order upon delivery. If you receive:

• Damaged or spilled items
• Missing items
• Incorrect items

Contact us immediately via phone or WhatsApp (+447904033937). We will work to resolve the issue promptly, either by:

• Sending a replacement
• Issuing a partial or full refund
• Providing credit towards your next order

Please take photos of any issues to help us resolve your concern quickly.

Large catering orders have special delivery arrangements:

• Scheduled delivery at a specific time of your choosing
• Delivery and setup assistance available for large events
• Serving equipment rental options
• Custom delivery fees based on event size and location

Contact us at least 72 hours in advance to discuss your event catering needs and delivery requirements.

In extreme weather conditions or emergency situations that make delivery unsafe or impossible:

• We may temporarily suspend delivery services
• Existing orders may be delayed or rescheduled
• You will be notified immediately of any changes
• Full refunds will be offered if delivery cannot be completed

Check our website banner or contact us for updates during severe weather.

Questions about delivery? We're here to help:

Operating Hours: Monday-Friday 9:00 AM - 6:00 PM, Saturday 9:00 AM - 11:00 PM